I apologize for using Dilbert to suck you in, but I couldn’t resist – this one seemed doubly relevant as the US election drags on… (just delete the word [...]

Some years ago, the head of operations at a major credit card issuer sent me on a mission to reduce the cost of Internet services across the bank.  Turned out that there wasn’t much juice in that [...]

Personally, I’m fascinated by the frequently dysfunctional marriage between business and IT.  The stakes are high, and the issues are often complex, but sometimes it just comes down to [...]

A timeless question many of my IT clients have faced from their Business colleagues is: Am I your customer or your partner? Sounds like a pretty benign question, but the implications can be [...]

Alfred Chandler is famous for writing that “structure follows strategy”, and in many ways, he was right.  But often this logic is taken too far, to mean that the org. chart should be the first [...]

Back after a long hiatus — Not for lack of content but lack of time to focus on letting it out – let’s see if I can get back on that horse and ride for a while… I’ve recently worked with a client [...]

I recently had an encounter with a resourceful craigslist scammer who sent me a check for more than my price (selling an old computer) and tried to convince me to wire the surplus to him/her thru [...]

Here’s another modern fraud tale in short, which struck me as the flip side of the story in my last post – upside from using the Internet to fight “analog” crime..   A clean cut kid shows up [...]

My son started in a new charter school which is tech savvy in many ways.  But they arm each kid with a well-designed paper planner, which supports a clean and simple classroom process for [...]