For a leading payment remittance processor, developed the business case and roadmap supporting $3 million in IT investments to modernize and enhance their Agent Portal, demonstrating a 2 year ROI from call center and cloud infrastructure related cost savings.

For a leading heavy equipment auctioneer, led the strategic program assessment of a Force.com-based IT transformation. Re-aligned program focus and governance with business priorities, and defined a revised architecture solution and roadmap for implementation.

For a fast growing ISO and credit card processor, developed the business case to support their decision to delay acquiring source code and building an internal IT team to bring support for their primary technology platform in-house, and focus first on accelerating revenue growth plans powered by new offerings.